National Vocational Qualifications
National Vocational Qualifications (NVQs) recognise excellence in the workplace. They are achieved through training and assessment that takes place while people are in their place od work - they are true 'on the job' qualifications.
NVQs range from Level 1, focusing on basic work activitites, to Level 5, which covers senior managment issues. NVQs are an excellent way of providing employees with a nationally recognised qualification that enables them to improve their skills and progress their careers. Many companies that have implemented NVQ programmes have reported improved staff morale and retention, as well as improvements in productivity and profits.
We are an experienced deliverer of professional, high quality workforce development training and can work with your business to develop a programme that will improve the skills of your workforce. We also have an in-depth understanding of funding streams and can often make training subsidies available to businesses looking to train their staff.
Below are details of just some of the courses that we can offer.
Customer Service
Excellent customer service is essential in today’s competitive market place and helps ensure your customers come back to you time and time again. Being able to manage customers’ expectations is a valuable and desirable skill. Those people who have the opportunity to influence what happens with external or internal customers are able to develop those skills when undertaking a Customer Service NVQ.
Business and Administration
Administrators are the foundation within any business today. In this ever changing environment they must have the skills to adapt and accept change. The NVQ in Business Administration is designed for those working in administrative roles that have an interest in varied administrative procedures. Areas of learning are applicable across all industry sectors and provide valuable skills in support of the modern working office and its management.
Health and Social Care
This qualification has been developed to address the training needs of those working in a health and social care environment. It provides the opportunity to demonstrate safe methods and procedures and gain an in-depth understanding of work practices in relation to the responsibilities that a care worker has.
Multi-Skilled Hospitality Service
People with a positive attitude towards customers, themselves, and other employees are paramount to the demanding world of the hospitality sector. Such focused individuals strive towards delivering the highest standards of quality, service and cleanliness. In today’s demanding market place, where such high expectations prevail, a qualification with standards that are designed to exceed expectations is imperative. A4e is able to offer a hospitality qualification which is tailored to the needs of any business and will enhance your staff, and most importantly the experience your customers gain.
Retail
The retail business sector values people with a positive attitude towards customers, themselves and other employees. Individuals who strive towards delivering the highest standards of quality and customer service will contribute significantly towards the performance of the organisation. Retail qualifications have been designed to meet the demands of today’s highly competitive market and offer development of skills across retail sectors like grocery, fashion, DIY and charity.
Team Leading
Leading a group of people, no matter what size, requires specific skills from motivating and managing a team to communicating and decision making. It is a critical skill in most professions contributing significantly to the performance of the business. Team Leading NVQs are dedicated to enhancing the skills of those working as supervisors, managers and team leaders, those working towards a team leading role or those who wish to receive recognition for their team leading experience.
To learn more please email jmarston@a4e.co.uk or call us directly on 0800 345 666